A customer conference that finally connected
Motorola’s conference wasn’t for employees — it was for 500 first-responder customers who decide what radios and equipment police and fire departments buy. And they weren’t happy. In years past people listened to a speaker, maybe caught a breakout, and skipped the vendor floor entirely. The vendors were so frustrated they threatened to stop attending — which would have pulled their speakers and gutted the program.
We were asked to get participants interacting, networking in their off-hours, and actually using the demonstration room — with no time on the official agenda. It had to be voluntary, run entirely on the participants’ own free time. Our answer was a custom blend of The Ultimate Hunt and Building A Dream: 20 teams, each with a Team Passport, earning points that unlocked bicycle parts one piece at a time, starting with the stand.
Over four days teams hunted clues by working with each other and talking to the vendors on the floor — and built the bikes as a physical marker of how far they’d come.
The give-back: On the final night, 20 young children came on stage to accept the bikes — and a local sheriff taught them a bicycle-safety course. A remarkable close for everyone in the room.
